FAQs

Frequently Asked Questions

1. Can anyone become a Participant (supplier of services to members)? Is it open to all beauty service providers in NSW?

		No. Participants have been specially selected by us to participate (based on a number of factors including reputation,
		location, etc). We have not invited all beauty service providers to participate (i.e. it is not a free-for-all). Participants and their discount offers must be approved by us. We may restrict the Participants we accept (i.e. in a particular area, so that there are not too many Participants in the one area). This will be based on a number of factors, including the value of the discount being offered. Notification will be provided to all successful Participants.

2. Will my business be charged a fee at any stage for being a Participant?

		No. We will not be charging Participants any fees whatsoever. We only require you to provide the discount to our
		members. Our members purchase their Platinum Beauty Card from us.

3. Can we pull out if we decide we no longer want to be a Participant?

		Yes, you can pull out for no reason. You simply need to provide us with 4 weeks' notice. If your business ceases for
		any reason, you only need to provide us with 1 weeks notice.

4. How do we make sure that members only use the discount at our business once only (where we have made the offer
available as a one-off offer only)?

		This will be up to the Participant. They will need to ensure that Platinum Beauty Card members only use their discount
		once (unless it is available as an ongoing discount). Platinum Beauty Card members need to show their Platinum Beauty Card in order to be entitled to the discount. Each card has a signature panel and Participants can be asked to sign to verify their membership. Each membership card also has a special bar code/number and can be recorded by the business to ensure that the card is not used again.

5. Does the discount have to apply to gift vouchers?

		No, the discount cannot be applied to gift vouchers under any circumstances. The Terms & Conditions for members
		using the Platinum Beauty Card provide that the card cannot be used to purchase gift vouchers/cards.

Please contact us if you have any further questions.